Mike Hatkevich

I run the operations that move orders from checkout to doorstep, and I sell the logistics that make it possible.

15+ years across supply chain operations, 3PL and final mile logistics, and business development. Based in Buffalo Grove, IL.

Annualized $9.7M in new business · Freight costs cut 29.3% · Five live software products

About

I have spent my career on both sides of the logistics relationship. As an operator, I bought warehousing, 3PL, and final mile delivery for high growth ecommerce retailers, and answered for every missed window and damaged shipment. As a business developer at a national 3PL, I designed, priced, and sold those same services. That combination is rare: I know where a quote is padded, which SLAs a partner can actually hold, and what it takes to deliver what sales commits.

The numbers behind that: I grew new business revenue 70%+ in a year, from $5.68M to an annualized $9.7M. I cut annual freight costs 29.3%. I led a 50+ person organization through 100%+ year over year growth, and I have been leading teams continuously since 2008. I care about clarity, measurable outcomes, and building systems that let a business scale without breaking.

These days I also build software. Since late 2025 I have shipped five live products on web and Android by directing AI coding agents as product owner, architect, and reviewer, roughly 260,000 lines of production code across nine repositories.

Wins

A few problems I've been handed, and what happened next.

Grew new business 70% in a single year

ChallengeA national 3PL needed enterprise growth while absorbing the loss of a $1M per month legacy account.
What I didDrove high value client acquisition, architected multi year agreements valued over $1M, and captured $2.28M in new organic revenue within 9 months to offset the transition.
ResultTotal new business grew from $5.68M in 2024 to an annualized $9.7M in 2025, up 70%+.

Onboarded 30+ retail brands in 9 months

ChallengeRapid client growth threatened delivery consistency across a national furniture and home goods fulfillment network.
What I didDesigned tailored 3PL and final mile workflows for each brand and built the structured sales to operations handoffs that kept execution consistent as volume scaled.
Result30+ clients integrated in 9 months, with a 22% reduction in average shipment costs used as the value proposition to secure long term renewals.

Cut annual freight spend 29.3%

ChallengeFreight costs were eroding margin with no leverage on carrier rates or lane strategy.
What I didRenegotiated national carrier agreements (FedEx, UPS, Amazon), optimized carrier mix, and built the reporting that made cost visible. Designed a carrier strategy that took average shipment cost from $178 to $138 and freight from 11.3% to 8.9% of revenue.
Result29.3% reduction in annual freight spend, plus $100K+ recovered in carrier misbillings within 60 days.

Cleared chronic service and returns backlogs, twice

ChallengeAt two different retailers, returns operations buried under aged cases were hurting customers and cash.
What I didRe-engineered refund, dispute, and fulfillment workflows end to end, stood up SLAs, and ran the root cause analysis that traced damage on a bulky category to ship type.
ResultOpen tickets down 87% at one retailer; at the other, a $430K returns backlog cleared to $75K (1,900 cases to 375) and damage rates cut from 12% to 4%, worth roughly $120K per year.

Experience

Independent AI Product Development

Dec 2025 to Present

Founder and Solo Builder

Designing, shipping, and operating a portfolio of AI-assisted software products while acting as product owner, systems architect, and technical reviewer. I define product vision, decompose work into agent-ready tasks, review architecture, and accept every production change.

  • Built Flotillas Adrift, a persistent multiplayer simulation platform: deterministic tide-by-tide simulation with offline catch-up, server-authoritative validation, cheat detection via deterministic replay of journaled actions, cross-device cloud saves with conflict resolution, and 5,000+ automated tests behind CI-gated deploys.
  • Released WordWeft on Google Play and the web — real-time multiplayer storytelling with a Claude-powered grading backend, prompt-injection defenses, and HMAC-signed anti-cheat.
  • Deployed a live Model Context Protocol (MCP) server exposing a provenance-tracked knowledge base of 75 verified career accomplishments, with deterministic anti-hallucination guardrails.
  • Built custom AI tooling end to end: generation scripts against the Google AI Studio API (Gemini image with style-reference conditioning, Lyria music, Veo video), an OpenAI image API sprite pipeline behind the Wefty arcade games, and the Captain Foundry — a prompt pack, JSON schema, and local card builder that lets any player generate their own captain portrait on their own ChatGPT account, with no server and no photo storage.
  • Designed repeatable AI-assisted development workflows that coordinate multiple specialized coding agents across vendors, enforce architectural standards through written playbooks and a claim protocol for parallel sessions, govern cost through model routing, and hold quality through automated testing, lint ratchets, CI gates, and cross-vendor pull request review.

Metropolitan Warehouse & Delivery Corp

2022 to 2025

Director / Manager, Business Development

Grew new business 70%+ to an annualized $9.7M; onboarded 30+ brands in 9 months; negotiated $1M+ multi year agreements and national carrier terms.

Net Retailers, Inc

2020 to 2022

Operations Leadership through Director of Operations

Led a 50+ person organization through 100%+ YoY growth; cut freight spend 29.3%; built a data first reporting culture (NetSuite, Tableau).

eImprovement (eFaucets)

2018 to 2020

Order Operations and Transportation Management

Recovered $100K+ in carrier overcharges in 60 days; cleared a $430K returns backlog to $75K; cut product damage from 12% to 4%.

Heartland Products, Inc

2008 to 2018

Partner, Operations and Ecommerce Sales

Built a multi channel ecommerce business (Amazon 3P/FBA, eBay, BigCommerce) from under $60K to over $1M in annual sales at 37% average YoY growth, while directing a 5 person machine shop.

B.S. Finance, DePaul University · Lean Six Sigma Yellow Belt

What I do well

Operations

3PL and fulfillment operations · transportation and freight cost control · returns and reverse logistics · root cause analysis · SOP and SLA design · team building and turnaround · Lean Six Sigma

Revenue

Business development · enterprise account management · consultative solution selling · carrier and contract negotiation · client onboarding

Systems & data

NetSuite · Tableau · HubSpot CRM · Jira · KPI reporting and forecasting · multi channel ecommerce

AI

Agent orchestration · prompt and context engineering · AI assisted workflow design · five live products shipped

What I'm shipping now

Since late 2025 this has been my full-time focus: designing, shipping, and operating a portfolio of AI-assisted software products while acting as product owner, systems architect, and technical reviewer.

Outside of work

I've volunteered with the Civil Air Patrol, the U.S. Air Force Auxiliary, since 2011, and I commanded our squadron from 2016 to 2018: 60+ volunteers, two aircraft, and our state's top emergency-services rating. It's where I learned that good leadership is mostly preparation and trust.

At home in Buffalo Grove, I'm a husband and a dad of two (plus two dogs who are convinced they count too), and most weekends are built around family.

Off the clock I'm hands-on: a new deck, the backyard pool project, a full run of raised garden beds every summer. I also collect world banknotes and mechanical tool watches, mostly as excuses to fall down a good history-and-design rabbit hole.

I also build software in the collectibles space: Coins and Bills (coinsandbills.net) is a collection tracker I designed and shipped around a 15,606 type banknote catalogue covering 369 countries.

Let's talk

Have an interesting role, a logistics problem, a product you're trying to get built, or just want to connect? I'd love to hear from you.